Refund policy

REFUNDS/RETURNS:

As all my items are made to order, this includes the sizes you choose for your order to be made (i.e t shirts, jumpers etc), we do not offer refunds or exchanges unless the item is found to be faulty where we will offer either a refund or replacement at our discretion. Please ensure the personalised information you provide us is correct and that you are ordering the correct product and size.

Should the item be found to be faulty, I may request for the item to be sent back at our cost. Any authorised returns must be sent back to us within 7 working days of receiving the item using a tracked/signed for service via Royal Mail 2nd Class Signed For. Any different courier that will cost more than Royal Mail 2nd Class signed for will not be covered by us. The products are the customers responsibility until its arrived safely to us. Refunds, replacements will not be issued until we have received the faulty goods back. Please retain your receipt as your proof of postage, you may need this to claim back from Royal Mail should the items are lost/delayed in the post.

ITEMS RETURNED BACK TO US:

If your order is returned back to us for any of the reasons listed (this list is not exhausted), we will NOT issue you a refund and you will be liable to re pay postage to have your item sent back to you:-

'incorrect address', 'address partially missing', 'recipient did not claim', 'recipient refused parcel', 'recipient no longer at the address' - refund will not be processed.
If your order is a non-personalised item which we are able to re-sell and your order was sent back to us by the courier for any of the reasons above, we may accept to refund you the product cost only minus postage fees. This is at our discretion.

Please direct any returns queries to emjay.creations79@gmail.com