Shipping policy
Most of our items are sent via Royal Mail 2nd class delivery or via Royal Mail 48 hour tracked mail. We may use other suppliers depending on the weight of your order. All our items are sent Tracked or Signed for.
All of our items are made to order. Therefore, please allow between 7-10 working days for garment orders and 3-5 working days for other items. The delivery is on top of the processing time. For example, processing time 7-10 working days PLUS 2-3 working days for delivery.
Royal Mail aim to deliver within 48 hours. We can not guarantee Delivery times. EmJay Creations Ltd cannot be held liable for delays in delivery time periods of a third party.
If your item arrives and you did not take delivery of it, you must arrange re-delivery of your goods with the Post office direct. Failure to do so will result in the goods being sent back to us and the buyer will be responsible to pay for the items to be delivered again. Postage costs will not be refunded.
If your package arrives damaged in any way, please refuse to sign for it and give it back to the person delivering your item so that it can be returned back to us for inspection.
If your item has arrived damaged and you notice part of your order is missing due to damage/broken/open box, we must be notified within 48 hours of delivery. We will offer either a refund on the missing part of your order or a replacement. Images of the damaged box/item will need to be supplied in order for us to complete a claim from our end with the courier.
INTERNATIONAL DELIVERY
We send all International parcels using Royal Mail International Signed for or DHL. We can not be held liable for delays in delivery time periods or custom holds. If your package arrives damaged in any way, please inform us within 24 hours.
IMPORT DUTY
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be held liable for any breach by you of any such laws.